Returns & Exchanges
Due to the perishable nature of our artisanal baked goods, we strive for perfection in every bite, but we understand that issues may occasionally arise during transit. We offer replacements or store credit for items that arrive damaged or do not meet our quality standards.
Inspect Your Order
Upon receiving your delivery, please immediately inspect the packaging and products for any signs of damage or spoilage.
Document the Issue
Take clear photographs of the damaged items and the shipping label as these are required for us to process a quality claim.
Contact Support
Email our customer care team within 24 hours of delivery with your order number and the documentation of the issue.
Resolution Process
Our team will review your request within 2 business days to issue a replacement shipment or a full store credit refund.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing