Frequently Asked Questions
Everything you need to know about our fresh pantry staples and delivery services.
How do you ensure the freshness of your ingredients?
We source our products in small batches from trusted suppliers and house them in climate-controlled environments. Each order is packed the day it is shipped to guarantee peak quality upon arrival.
What are your shipping rates and delivery times?
We offer flat-rate shipping of $5.99 on all orders, with free delivery on orders over $50. Standard shipping typically takes 2-4 business days depending on your location.
Do you offer international shipping?
Currently, Plain Vanilla Online only ships within the continental United States to ensure our food products remain fresh and arrive within a safe transit window.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or incorrect, please contact us within 48 hours for a full refund or replacement.
Are your products suitable for specific dietary needs?
Many of our items are gluten-free, vegan, or organic. Detailed ingredient lists and allergen warnings are provided on every product page to help you make informed choices.
Can I track my order once it has been placed?
Yes, once your order is dispatched, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.